Terms and conditions

The boring bit

We  think complete transparency is the best way to run a business so here is a little list of things that you may want to read through before you book us! And because this is a little boring here's a photo of an alpaca's bum to keep you entertained.

If you have any questions regarding any of the points raised below we would be happy to answer them.


Booking & Payment

All wedding dates are available on a first come first serve basis and will only be secured by submitting a completed and signed contract along with a payment for a £250 booking fee.

If another couple enquires about your date within two weeks of the booking proposal & contract being sent, we will contact you out of courtesy to see if you are still interested. If we don’t receive a response within 24hrs we will take the other booking forward. After the two week period is over, you will not be notified if another couple is interested in or books your date.

You are entitled, by law, to a cooling off period of 14 days from the date of payment of the booking fee to change your mind. After this the booking fee is non refundable.


booking fee

Payment of the balance is due no later than 1 month before the date of the wedding. You will receive automated email reminders 2 weeks, 1 week and 2 days before the due date. We offer flexible payment, meaning you will be able to pay any amount any time towards your final balance should you wish to.

If you fail to pay by the due date,  depending on the circumstances one of two things will happen, either we won't show up and as such will not shoot your wedding, OR we will shoot your wedding but you will not receive a single image/video until payment has been made. Late payment of any amount due will incur an 8% interest rate per annum from the time the payment was due until the time paid.


balance

If we have to cancel for reasons beyond our control (for instance- death, injury or sickness) liability shall be limited to the amount of monies paid. If we have to cancel within four weeks of the wedding date, we will try to source alternative photographer(s)/videographer(s) of the same or higher qualification and style and similar pricing. If that is not possible we will issue a full refund minus any services/products already received.

If you terminate the contract later than 14 days after the date of the booking fee payment, the booking fee will not be refunded.

If you wish to change the date and/or location of the wedding then all monies paid can be transferred to a new date subject to our availability. Please check our availability before booking a new date. We reserve the right to charge a fee, for example if the new date is on a bank holiday, if the new location requires additional travel/accommodation expenses, or if our prices have increased.

cancellation

additional fees

The location of your engagement session (if applicable), will be within 20 miles of Colchester. If you wish to have your engagement session further away fees may incur to cover my travel expenses depending on the chosen location.

Engagement sessions can be booked on a week day/evening. Should you wish to book your engagement session on a Saturday or Sunday, please be aware that we may need to reschedule your session if we am required to provide emergency cover at a wedding for a fellow photographer. You will be informed over email/text and we will give you at least 3 days notice.

Whilst our cameras are weather proof (to some extent), if it rains on the day of your engagement session we will contact you and offer to reschedule if you’re not keen on the idea of doing your session in the rain!




engagement session

We don’t charge any additional expenses for weddings in England of Wales.

If your wedding is in Scotland/Ireland we'll have to fly over so we'll need our travel & accommodation covered.

This will usually be discussed during our first meeting and agreed upon signing the contract (unless there is a change of venue for example).


uk weddings

If your wedding is taking place outside of the UK, we will require our travel and accommodation expenses covered.

Travel expenses to include airport parking, hold luggage (yeah we need to bring some clothes cause our hand luggage will be FULL of camera stuff!), flights, airport transfers and/or car hire.

Accommodation will be a minimum of 3 nights stay to cater for any potential flight delays or cancellations.



Weddings in europe

If your wedding is taking place outside of Europe we will require our travel and accommodation expenses covered.

Travel expenses to include airport parking, hold luggage (yeah we need to bring some clothes cause our hand luggage will be FULL of camera stuff!), flights, airport transfers and/or car hire.

Accommodation will be a minimum of 5 nights stay to cater for any potential flight delays or cancellations.




Weddings outside europe

wedding day

As wedding photographers/videographers we are on our feet all day, running around to capture everything that’s happening and helping out with the preparation where we can. So we get tired and we will take 1-2 hours of breaks to rest our feet and have a drink/snack. We usually take a quick break after the ceremony, a longer break during the meal and another break in between the reception and evening celebrations.

It’s always a bit tricky for us to get food as usually venues are miles away from any shops so it would be greatly appreciated if we could be fed during the wedding breakfast! We don’t expect to sit with the guests and be served a 3 course meal but a hot meal would be nice. Also, Lucie's a vegetarian, hope that’s okay 🙂 If your venue is providing a supplier meal, please request that we get fed plenty of time before speeches. Typically, we get fed at the end, and we barely get 5 minutes to eat before speeches start which isn’t ideal!




breaks and meals

We will be the sole professional photographer(s)/videographer(s) on the day along with our assigned second shooter(s) where applicable. However friends and family are welcome to take lots of photographs. We do reserve the right to ask them not to take photos, for example during group photos to avoid guests looking at the wrong camera.




exclusivity

It is your responsibility and/or the responsibility of your guests to come and speak to us prior to the wedding to inform us of any circumstances in which a person cannot have their photograph taken.



your responsibility

In the (hopefully extremely) unlikely event that something happens to us on our way to your wedding, you will be provided with a copy of our Emergency plan with instructions as to who to contact and what to do. Click here to download a copy.

We will upload an updated copy of our Emergency plan onto your Sprout Studio portal and also send you the updated copy before your wedding.


emergency plan

work to be carried out

We (and our second shooters if applicable) will record the day in a documentary and reportage style. However we will not, and can not photograph every single person present at your wedding. If there are certain special people that you want to us focus on, you will need to tell us and point them out. Any images required other than that of a documentary nature should be written down in detail and provided to us before the wedding day. You will receive a questionnaire 4 weeks before your wedding with room for you to write down your group shot list and any specific requests for photos.

Group shots are important, but they do take time, so please make sure when you are planning your day with your venue that you allow for 3-5 minutes per group shot. We usually say to couples that 5-8 groups is a good number (this doesn’t include the wedding party/ bridesmaids and groomsmen) Please note it is not always possible to do all the group shots but every effort will be made to achieve them.

Although we will endeavour to capture all the photos requested, on occasion circumstances will occur out of our control that may mean these photos are not possible – for example weather, unwillingness of guests, schedule…

Whilst we can’t predict the future, we can estimate the number of photos supplied based on our experience. It will depend on the number of hours we are shooting, the number of photographers hired, the location, the number of guests and activities etc… As a guide this year we supplied 400-500 images for micro weddings and 1200+  for a full day wedding.

images supplied

We shall be granted creative and artistic licence in relation to the choice of locations and poses used. Only images that meet our creative standards will be provided. Images not supplied to you are deleted from the systems at point of selection and are not stored in archive. Please be aware that we deliver all useable images, the only images we don’t deliver are duplicates, blinkers or blurs.

All images supplied will be edited. We do not supply Raw/unedited files.

We use a preset which we have designed and perfected over the years. This preset is applied to all the images and video footage and tweaked image by image/clip by clip. This preset is the style of our work and by booking us you will accept that this preset will be used. Please ensure that you have seen enough examples of both our work and other photographers/videographers to understand the different editing styles.




editing and creative licence

Our job is to take amazing photos on your wedding day. Your job is to resist buying them all!

We will be designing your wedding album (if applicable) for you and will upload your album proofs onto Sprout Studio and send you the link. You will be able to review each spread and let us know if you would like any images removed or swapped for others. You are allowed two revisions, Once you have made your revision(s), we will upload a final version for you to double check and approve before we place the order.

High res prints can be ordered directly from the online gallery.  Should you and your guests prefer to print images yourself please note that we cannot guarantee the printing quality.  Full resolution images will be available for purchase should you or your guest want to order extra large prints.






album and prints

A sneak peek of approx. 30 images will be posted within 48 hours of your wedding on Facebook or uploaded onto your gallery depending on your privacy agreement. High resolution watermark free images will then be delivered within 6 to 8 weeks. These will be uploaded onto your online gallery available for download.




image delivery

image and data storage

Following GDPR regulations, every client has the right to know where their photographs and data are stored, for how long and what happens to the images and data after the wedding.





your rights

Personal data is stored on our online password protected Sprout Studio account.






before the wedding

Images will be stored on SD cards during the wedding. My cameras have dual card slots and each and every image and video footage is recorded on 2 SD cards at a time to prevent the loss of images in the unlikely event that one card fails.




during the wedding

All the raw/unedited images and footage are backed up onto our NAS after the wedding (the NAS is pretty much fail proof, there's 4 hard drives in it that kinda back each other up so if one fails no data will be lost!). All SD cards will be cleared and formatted once this has been one.

Once culled, the images not selected are deleted. The images selected are edited, saved onto our NAS and uploaded as high resolution images onto a Sprout Studio gallery available for download. The gallery will expire 3 years after delivery.

Raw/unedited images and footage are deleted 3 calendar months after the wedding. Full resolution edited images and footage are stored for a period of 3 years.

Personal data is archived onto our online password protected Sprout Studio account. Should you wish for this data to be deleted please let us know.




after the wedding

image usage

Following GDPR regulations, every client has the right to know where their photographs get used and how they get used.





your rights

We reserve the right to share images on our Instagram and Facebook stories during the wedding. This could include photos of you and/or images of details/venues (anything except identifiable data) depending on your privacy agreement.



during the wedding

We reserve the right to post details images (flowers, locations and scenic shots) without using any names, people or faces as a marketing tool even if you have requested privacy.




after the wedding